BLOG

Find latest industry news, trends as well as tips & tricks that you may find interesting to read all in one place.

How Outsourcing can Improve Your Business’s Customer Service

outsourcing customer service

If you are reading this article, I assume you are giving some serious thoughts about changing your business’ game plan and taking it to the next level via customer service outsourcing but still harbouring a few doubts about its effectiveness. Why? Probably because you still picture call centres as a room packed with people (maybe … Continue reading “How Outsourcing can Improve Your Business’s Customer Service”

Read More

Debunking 8 Common Myths Associated with Call Centres

Debunking call centre myths

Perceptions regarding call centres vary from person to person, despite the fact that most of these come from people who haven’t had any experience working in one. The general image that pops in one’s head whenever thinking of call centres is of a room filled with people (probably of Indian or Filipino descent) sitting in … Continue reading “Debunking 8 Common Myths Associated with Call Centres”

Read More
 

6 Things Your Call Centre Agents Should Avoid Saying

Working in a call centre was never short of challenges, anybody who thinks it’s an easy task should definitely give it a try. Though call centre agents, after hiring process, go through a rigorous training period to learn about the proper etiquettes of communicating with callers, still it’s never enough. The reason it’s never enough … Continue reading “6 Things Your Call Centre Agents Should Avoid Saying”

Read More

The Benefits of Outsourcing Your Lead Generation Services

outsourcing lead generation services

Hard times call for hard actions. This saying has never been truer than for now. In today’s cutthroat competition, relying solely on inbound marketing to generate qualified leads is not enough. But what if you are provided with an option of outsourcing lead generation, or in other words, hire 3rd party professionals to produce enough … Continue reading “The Benefits of Outsourcing Your Lead Generation Services”

Read More
 

Significance of Outsourcing Telemarketing Services in the U.K.

outsourcing telemarketing services

Every prospect, once during his lifetime must go through the tough decision of choosing between outsourced telemarketing services and hiring In-house telemarketers. Though both seem pretty viable options, the winner can only be one and in the countries like the United Kingdom with a strong economy, opting the one that best serves your needs can … Continue reading “Significance of Outsourcing Telemarketing Services in the U.K.”

Read More

Why Analytics Has A Significant Role in Call Centers in the U.K

Call center services

The call center industry in the U.K is going through a transformation. It is no longer just about answering phone calls or making calls to customers. Call centers have become a hub for customer engagement and customer satisfaction. The importance of excellent customer service is being realized by organizations of various industries across the country. … Continue reading “Why Analytics Has A Significant Role in Call Centers in the U.K”

Read More
 

Benefits of Live Chat Support for Businesses in the U.K

chat support services

The customer service agents of any company today deal with a majority of young consumers. Consumers that are tech savvy, that is online all the time thanks to their smartphones and consumers that instead of talking to a customer service rep on the phone would rather use other mediums of communication to get their issues … Continue reading “Benefits of Live Chat Support for Businesses in the U.K”

Read More

OMNIA

Read More